FAQs

We accept payment online using PayPal and most credit and debit cards (including AMEX). If your basket value is over £400 (after you have applied any discount code) then please call our Corporate Sales Team on 01722 781195 or email [email protected] and we can arrange to take your payment over the telephone by card or by bank transfer.

We aim to dispatch all orders received before 2pm Mon-Fri on the same working day. Orders received after 2pm, over the weekend or on bank holidays will be dispatched the next working day however we cannot guarantee this. The time it takes for your order to arrive will depend on the method of delivery you choose and the delivery guarantees made by your chosen provider and we cannot be held responsible for any delays on their part. If you select Royal Mail 1st Class Signed For Delivery your order will be sent by 1st Class post and a signature will be required on delivery. If the recipient is not available to sign for the item then a card will be left requiring that they collect the envelope from their local sorting office within 18 days. If the order is not collected within this time it will be returned to us and we will contact the purchaser to arrange re-delivery at an additional cost. If you want to be sure of delivery by a certain date you will need to use one of the guaranteed next working day delivery options: Royal Mail Special Delivery or DX. Pub Tokens Limited accepts no responsibility for the timing of delivery of your order unless the Royal Mail Special Delivery option is selected. The majority of Royal Mail 1st Class and 1st Class Signed For Delivery post arrives within 48 hours of dispatch so if you were to order at noon on Monday your order will be dispatched that afternoon and will most likely be delivered on the Tuesday or Wednesday.

Each order of either gift cards or gift vouchers will arrive in one of our unique greetings cards inside a plain envelope. You can add a personal message to the card when ordering. If you order multiple cards, the message will only be printed on one card except for Corporate Orders when we offer bespoke fulfilment.

We deliver throughout the UK and to British Forces Overseas addresses. We do not dispatch to any other countries or locations.

You can edit your email address within My Account – all you need to do is to login with your old email address and password, go to My Account and go to the Account details area to change your email address. You can also update your password here as well as other personal details.

Gift cards and gift vouchers make great rewards or incentives for staff or customers. Please use the Enquiry Form on our Corporate Vouchers page, email [email protected] or call our Corporate Sales Team on 01722 781195 and we will be happy to help and offer a bespoke discount.

If you have signed up or registered via our website and ticked the “Tick here if you would like to receive emails detailing our great special offers and qualifying you for our monthly £50 prize draw” button then your details will be entered into our monthly prize draw for the month in which you signed up. One winner will be selected at random each month and the winner will be notified by a post on our Facebook page. The winner will be asked to confirm address details for delivery of the £50 prize of Pub Tokens Gift Vouchers and the name will appear here until the next draw is made. If no response is received from the winner within 5 days of the notification then no prize will be issued in that month. This month’s winner is Stephen Smith – Congratulations Stephen!

The Royal Mail recommend that the last posting date for items dispatched by Royal Mail 1^st Class and Royal Mail 1^st Class Signed For Delivery is Friday 20 December. The last posting date for Royal Mail Special Delivery is Monday 23 December. Orders received after 10am on Tuesday 24 December will be dispatched on Monday 30 December. Orders placed after 10am on 30 December will be dispatched on Thursday 2 January.